Security Guard - Kentwood, MI

City: Kentwood

State: Michigan

Responding to emergency incidents including medical, fire, environmental, and security‑related situations as the first on‑scene support
Monitoring critical security systems, alarms, and LifeSafety programs from the Security Operations Center on a local and global scale
Managing daily security operations such as visitor processing, trailer check‑ins, multi‑line phone system calls, badge support, and report documentation
Conducting regular patrols, facility inspections, and weekly/monthly safety audits across assigned locations
Working with limited supervision, exercising independent judgment and critical thinking while effectively multitasking and resolving employee, facility, and security‑related issues
Collaborating with internal partners including Facilities, Health & Safety, HR, Logistics, and Operations to support workplace safety and coordinated incident response
Assisting with de‑escalation, customer service interactions, and support for high‑stress or sensitive situations
Supports and assists in the implementation of training and onboarding programs to ensure effective employee integration
Participating in department projects or improvement initiatives based on interest, skill development, and business needs

Minimum Qualifications:
High school diploma or equivalent
Demonstrated customer service skills, including empathy, clear communication, and effective problem‑solving
Ability to work the established shift rotation, including weekends, holidays, and occasional overtime
Ability to remain on your feet for extended periods, including frequent walking throughout the facility as part of daily responsibilities
Proficiency in using computers and navigating multiple software applications, including Microsoft Office products
Valid driver’s license with a clean driving record

Desired Skills and Experience:

Prior experience in security, emergency response, or a customer‑facing role
Experience using security systems, access control tools, or multi‑line phone systems
Skill in de‑escalation, staying calm under pressure, and navigating sensitive situations
Commitment to maintaining confidentiality and integrity by recognizing and protecting sensitive Company information while supporting corporate functions
Strong attention to detail with experience documenting incidents or writing reports
Ability to collaborate effectively with cross‑functional partners (e.g., Facilities, HR, Logistics, Operations)
Interest in learning new systems, processes, and protocols in a structured environment

Additional details/requirements:

The role is second shift: 3:00pm - 11:00pm
Availability for 1–2 weeks of first shift training (7:00am - 3:00pm), as this is our busiest time and most conducive to onboarding
Includes weekend and holiday coverage
schedule rotation:
- 7 days on
- 2 days off (Wednesday, Thursday)
- 8 days on
- 4 days off (Saturday - Tuesday)
Ability to stand/walk for extended periods
Comfortable working both indoors and outdoors in varying conditions
Comfortable responding to emergencies, de-escalation situations, and other high-pressure scenarios (with training)
Ability to comply with tobacco-free campus policy

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